Protecting Your Reputation Through Resident-First Municipal Collections
With increasing delinquencies and budget cuts, it’s more important than ever for government entities to have effective collection strategies in place. But without the right approach, you could be risking essential taxpayer support that you depend on as a public official.
Since 1991, Cedar Financial has been helping municipalities recover funds – the right way.
Our People-First Approach helps you cut costs and lower complaints, while increasing recovery for tax, utility, court fines, EMS and other government debts.
With “No Win – No Fee” rates for US and international, consumer and commercial, large and small debts, we are a one-stop-shop for all your accounts receivable management needs, including:
- First Party Collections/Business Process Outsourcing
- Third Party Collections
“Your Success Is Our Success” – Cedar Financial isn’t just another vendor – we’re a dedicated partner to municipalities around the globe. We know that each municipality is unique and will work with you to help you meet your goals.
For a custom plan tailored for your needs, please visit www.cedarfinancial.com/government.
HOW WE SERVE YOU
Compliance & Data Security
You work hard to protect and serve your residents. You want a collection agency that will do the same.
As a trusted member of ACA International and the International Association of Commercial Collectors (IACC), Cedar Financial upholds some of the highest compliance and security standards in the industry:
- Licensed & bonded where required in all 50 US states
- SOC II Type II certified, PCI compliant
- A rating with the Better Business Bureau
Customer Service & Complaint Management
Debt collection consistently tops the list of the FTC’s most common complaints.
Unlike most agencies, Cedar Financial gets more positive reviews than complaints. Through empathy, education, and collaboration, we help your residents find solutions that work for everyone, greatly increasing taxpayer and resident satisfaction.
Plus, we proactively manage complaints through the Better Business Bureau to keep risk low and residents happy.
Best-in-Class Collection Technologies
Collections technology isn’t just important for cost efficiency – it helps you deliver frictionless payment experiences to your residents.
Cedar Financial is an innovative agency leading the way in compliant digital solutions:
- Automation for improved efficiency and data accuracy
- Improved scripting with AI-powered live call guidance software
- Digital collection campaigns to reach younger residents on their preferred channels
- Self-service options, including payment portals, chatbots, and IVR
Plus, you can place files, manage accounts, and view progress reports in real-time 24/7 through our online client portal so you’re never left in the dark about your claims.
Need help with your accounts receivable?
We look forward to supporting Democratic Municipal Officials with your cash flow needs.